Frequently asked questions

About Dacia

How is Dacia pronounced ?

Dacia is pronounced "Datch-a".

Where are Dacia cars built?

Dacia holds production facilities across the globe, including Romania and Morocco. UK versions of Dacia Duster and Logan MCV are built in Pitesti, in Romania. UK versions of Dacia Sandero and Sandero Stepway are built in Tangiers, in Morocco.

Are Dacia cars reliable?

Our simple range of cleverly designed cars uses proven technology and our vehicles are built to stand the toughest conditions across the globe. Maybe that’s why Dacia finished in second place, just behind Audi, in the 2010 J.D. Power Customer Satisfaction Survey, in Germany. In 2011, Dacia was also voted "Europe’s Most Reliable Car Brand" in a survey of 29,000 car owners across 5 Western European countries.*

All Dacia vehicles come with a comprehensive 3 year / 60,000 mile** warranty as standard, as well as a 6-year anti-corrosion warranty and a 2-year paint warranty. If you intend to keep your vehicle for longer, you can opt for one of four extended warranties for added peace of mind:

  • 4 year / 60,000 miles**: £250
  • 4 year / 80,000 miles**: £295
  • 5 years / 60,000 miles**: £395
  • 7 years / 100,000 miles**: £850

An extended warranty can be purchased at any time up until one year after the first date of registration.

*"Que choisir" Car Reliability Survey, 2011. The Survey included 32 car brands, with responses from 29,026 owners across France, Spain Italy, Portugal and Belgium. Dacia scored 95/100. ** Warranty expires on the first of the two limits reached. From first date of registration.

Where does Dacia come from?

Dacia was founded in Romania in 1966. The Renault Group bought the Romanian car manufacturer Dacia in September 1999. Through shared technology and production methods, Renault has helped Dacia become a global icon in its own right, selling to 3.5 million customers worldwide

What is the link between Renault and Dacia?

The Renault Group wholly bought Dacia in 1999. Dacia is now a brand of the Renault Group. Dacia vehicles use useful and proven technology from the Renault-Nissan Alliance. Whilst Dacia is a separate franchise from Renault, all current Renault dealerships are also Dacia retailers in the UK.

Are Dacia cars safe? What about the Euro NCAP rating?

All Dacia vehicles come with a good level of standard safety equipment to protect vehicle occupants. All versions of Duster, Sandero and Sandero Stepway are equipped with:
- Driver’s, passenger’s and front side airbags
- Anti-lock brakes (ABS) with Electronic Brakeforce Distribution (EBD)
- Height-adjustable front headrests
- 3 x 3-point rear seatbelts
- Front seatbelt pre-tensioners

Additionally, all versions of Dacia Sandero and Sandero Stepway feature Electronic Stability Control (ESC), Traction Control (ASR) and Daytime Running Lights (DRL) as standard.

At the Euro NCAP safety test, Dacia Duster scored the following results:
- Adult Occupant Protection: 4 stars
- Child Occupant Protection: 5 stars
- Pedestrian Impact Protection: 4 stars
- Safety Assist: 3 stars

This gave an overall score of 3 stars (EuroNCAP take the lowest score from the four categories to determine the overall star rating).

The EuroNCAP Safety Assist test score comprises 3 elements. Duster achieved the following results:
- Speed limiter - 0 pts (as it is not available on Duster)
- Electronic Stability Control - 0 pts (as it is not fitted as standard to all Duster)
- Seatbelt reminder - 2 pts

In line with Dacia’s brand philosophy, we do not force all customers to pay a premium for equipment they do not value. This is why Electronic Stability Control is available as a £350 option on Dacia Duster Ambiance and Lauréate versions for customers who wish to specify it.

Dacia Sandero achieved a 4* EuroNCAP rating in the recent tests. Like all Dacia models, New Sandero is a safe vehicle. Its cabin has been engineered to serve as a ‘survival cell’ with a programmed crumple zone, while ABS, ESC, front airbags and ISOFIX anchorage are standard passive safety features. Additionally, all versions of Sandero are fitted with Electronic Stability Control and Daytime Running Lights as standard.

Warranty, Servicing & Repair

What is the standard manufacturer’s warranty on Dacia vehicles ?

The standard manufacturer’s warranty is 3 years or 60,000 miles, whichever limit is reached first. All new Dacia vehicles also come with a 6-year anti-corrosion warranty and a 2-year paint warranty. Customers wishing to extend the standard manufacturer’s warranty can choose from four options:

4 year / 60,000 miles*: £250
4 year / 80,000 miles*: £295
5 years / 60,000 miles*: £395
7 years / 100,000 miles*: £850

An extended warranty can be purchased at any time up until one year after the first date of registration.

What is covered by the standard maufacturer's warranty ?

For full terms and conditions please click here.

What is the servicing interval on Dacia vehicles ?

To keep things simple, all Dacia vehicles share the same servicing internval: 1 year or 12,000 miles, whichever is reached first.

Do Dacia vehicles come with breakdown assistance as standard?

Yes. We don't expect it to happen. But we'll ensure help is on hand if it does. All new Dacia vehicles come with 3 years’ AA Roadside Assistance as standard. We’ll provide prompt assistance in the UK and Northern Ireland for the first 3 years / 60,000 miles* We'll provide pompt assistance in the UK and Northern Ireland, 24 hours a day / 365 days a year. For further details, please see Dacia Assistance. * From first date of registration. Warranty expires on the first of the two limits reached.

Does my warranty extension remain valid on my vehicle if I sell it ?

Yes. Both the standard manufacturer’s warranty and extended warranties remain with the vehicle and expire on the first of the two stated limits reached.

Is my warranty valid if my vehicle is used outside of the UK ?

Yes. The Warranty applies to any vehicle sold new and registered in the United Kingdom, as long as it is driven and remains registered in the following European countries:

UNITED KINGDOM - ANDORRA - AUSTRIA - BELGIUM - BOSNIA HERZEGOVINA - BULGARIA - CROATIA - CYPRUS - CZECH REPUBLIC -DENMARK - ESTONIA - FINLAND - FRANCE - GERMANY - GREECE - HUNGARY - ICELAND - IRELAND - ITALY - LATVIA - LICHTENSTEIN -LITHUANIA - LUXEMBOURG - MACEDONIA - MALTA - MONACO - NORWAY - NETHERLANDS - POLAND - PORTUGAL – ROMANIA -SAN MARINO - SERBIA MONTENEGRO - SLOVAKIA - SLOVENIA - SPAIN - SWEDEN - SWITZERLAND

If a Vehicle is likely to be principally used or registered outside the countries detailed above, the Customer cannot benefit from the warranty and the warranty will be invalid.

What is the telephone number of Dacia Assistance ?

0333 202 3002